Problem Resolution


Creative Benefits AllianceOur philosophy is to avoid as many problems as possible by delivering effective and efficient plan design, implementation, communications and education.

In the insurance industry, employees will have problems with claims from time to time. We are there to help when those situations arise! When our clients call with a problem, we get actively involved in the mitigation of the issue. Many times, we can solve problems by:

  1. listening carefully and skillfully to understand the situation;
  2. identifing and determining the process options for resolution;
  3. connecting the employee with the right department or contact of the insurer;
  4. using insurance policies and procedures to the advantage of the plan sponsor and employee; and,
  5. representing both the plan sponsor’s and employee’s position with the insurer.